DELIVERY AND RETURNS
SHIPPING AND DELIVERY
All purchases are shipped from Kolkata by our courier partner Delhivery.
All domestic orders are processed within 1-2 days. You can expect the delivery of the orders within
For International orders, we check the shipment destination and the delivery of the order depends on the same. For International orders, we request you to write to us your order and address at [email protected] or WhatsApp us at 9903398080.
Generally, International orders are processed within 2-3 days and you can expect the delivery of the order within 7-10 days.
Order deliveries are usually made between 10:00AM-7:00PM, Monday – Sunday.
Unravel Beauty Secrets takes no responsibility for goods signed by an alternative person upon arrival.
For any issues or complaints with regards to your order, please contact us at 9903398080 within 3 days of your order delivery.
We at Unravel Beauty Secrets charge a fixed shipping (for products and not raw materials) amount irrespective of product, quantity, size, volume etc. The shipping charges are given at the time of check out and consumers will know the final payable amount before making the payment.
For India orders – We ship products throughout India. The shipping charge is fixed for all consumers. It is Rs. 50 for pre paid orders and Rs. 100 for COD orders. All orders above Rs. 1999 qualify for free domestic shipping.
For International orders – We also ship internationally. Shipping charges is based on the shipping destination. For International orders, we request you to write to us your order and address at [email protected] or WhatsApp us at 9903398080.
RETURNS AND REFUNDS
At Unravel Beauty Secrets, we aim to give you the best shopping experience possible. However, considering that opened or damaged products cannot be reused, we do not accept exchange or return for products once sold or delivered.
In case if you have received a damaged product or you have any quality issue with the product, please contact us at 9903398080 or write to us at support@unravelbeautysecrets in within 2 days and we will be happy to assist you.
We do not take accept exchange of products since we do not believe in selling the same product to any other customer. No refund shall be made once the goods are sold. Shipping charges are non- refundable as well.
However, if you have received a damaged product, an incorrect product, or if your product is missing or any other special matter, we will assist you with these. In such cases, please contact us at 9903398080 within 2 days.